Assembled Secures $51 Million in Series B Financing; Plans to Bolster Product Development and Empower Customer Support Teams

    One of the best things about human beings is that we try to get better under each and every situation. Such a dynamic, as you can guess, enables us in regards to hitting upon some really big milestones over time. However, if take a moment to assess these milestones in hindsight, there are chances we won’t find anything quite like technology. Technology gets to stay a cut above others for reasons that go far beyond its ingenious skill-set. You see, having a capability of this sort was certainly a key factor, but a fact worthy of more credit is how the creation was ability to use it for impacting an entire spectrum. The move naturally guided us towards a whole new reality, a reality much smarter than everything we had seen throughout our history. Nevertheless, even after doing so much for the world, technology would continue to deliver all the right goods, therefore helping us in building something special upon those new tech-driven foundations. In fact, one recent funding should do a lot to keep this trend alive.

    Assembled, a workforce management platform for customer support teams, has successfully secured over $51 million in Series B financing. Led by New Enterprise Associates, the round saw further participation coming from the likes of Emergence Capital and Basis Set Ventures. According to certain reports, Assembled will use the newly-raised cash for scaling up its product development. The said plan notably translates to specific goals such as scheduling optimization algorithms and integrations with HR software. Beyond that, the company also hopes to invest a chunk of the funds in launching one imitative called CX Scholars. CX Scholars is basically a program that will allow Assembled to assist all the support workers get at least a basic level of education.

    Talk about how Assembled works, it is centered on predicting, and consequentially, preparing for influxes of customer calls, texts, and emails. The company does so using a few cutting-edge forecasting and scheduling techniques. The platform, of course, takes into account all the relevant historical data before presenting you with extensive simulation models.

    “The Great Resignation, staffing shortages, remote expectations, and shocking turnover rates have driven a recognition that companies must balance the needs of the business with the needs of their support teams. This has provided tailwinds to our business as companies pay closer attention to how they staff, organize, and provide greater empowerment and flexibility to their agents. The acceleration of digital transformation driven by the pandemic has also been good for us,” said Ryan Wang, co-founder of Assembled.

    Over the last few years, Assembled has nearly tripled its clientele. If available details are to be believed, the company is serving an estimated 180 enterprises at the moment, with the number also including big names like Etsy, Stripe, Zoom, TaskRabbit, Asana, Restaurant Brands International (the parent organization of Burger King and Popeye’s), and many more.

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