Oracle NetSuite has officially announced an assortment of new AI innovations, each one geared towards helping organizations run their businesses more efficiently.
According to certain reports, the new generative AI capabilities and AI agents arrive on the scene bearing an ability to empower customers in terms of streamlining data entry, centralizing the management and deployment of large language models, optimizing product configurations, as well as accelerating sales processes and issue resolution.
Talk about NetSuite’s innovations on a slightly deeper level, we begin from the one focused on enhancing text for custom fields. This translates to getting organizations to improve speed and accuracy of data entry with generative AI capabilities. These capabilities basically leverage relevant company data to populate custom fields.
Complementing that is the availability of Prompt Studio, which allows administrators and developers to configure AI-generated text suggestions in the intended format, tone, and creativity level for any custom text field across NetSuite. Such a feature, on its part, can tread up a long distance to improve data quality, and at the same time, enhance AI-assisted workflows.
We also have a new and specialized API for prompt management. The given API, in essence, centralizes the management and deployment of prompts used by large language models in NetSuite, thus simplifying AI integrations and customizations for organizations.
Designed to work alongside the existing generative AI platform capabilities, the technology can guide customers and partners, including members of the SuiteCloud Developer Network (SDN) and NetSuite Alliance Partner Program, to programmatically control NetSuite Text Enhance prompts and actions, while simultaneously integrating generative AI features into SuiteApps or custom NetSuite solutions.
“We’ve embedded AI at the core of the suite and are now adding more generative AI capabilities and AI agents at no additional cost,” said Evan Goldberg, founder and executive vice president at Oracle NetSuite. “The latest AI innovations in NetSuite will advise and assist our customers and help them boost productivity, increase profits, and optimize their business for success.”
Another detail worth a mention here is rooted in NetSuite’s CPQ AI Assistant, who can help organizations accelerate sales processes, increase customer satisfaction, and improve user experience. Furthermore, the stated agent supports sellers (B2B) and buyers (B2C) as they configure products and services, achieving that objective through recommendations about a suitable product configuration based on a natural language conversation.
In case that wasn’t enough, this particular assistant can also provide a summary of why the options were selected in the first place.
Rounding up highlights would be NetSuite Expert for SuiteAnswers, something which again banks upon the power of an AI agent to impart guidance based on extensive catalogue of NetSuite support resources. This guidance, in turn, can aid the organizations big time when the agenda is to realize greater productivity and an accelerated brand of issue resolution.
An example of the solution’s utility would be how users can ask their questions in natural language. After they do so, the agent will get down to analyzing thousands of support articles to instantly deliver specific answers and actionable insights.
Founded more than 25 years ago, Oracle NetSuite’s rise up the ranks stems from helping organizations grow, scale, and adapt to change. The company’s portfolio of solutions presently stands upon an integrated system which includes financials / Enterprise Resource Planning (ERP), inventory management, HR, professional services automation and omnichannel commerce capabilities. NetSuite’s excellence in what it does can also be understood once you consider that its solutions are used by more than 41,000 customers in 219 different countries and dependent territories