Organizations are making greater investments in customer experience technologies and supporting processes. According to Forrester, 82% of CX leaders are expecting their budgets to increase in 2023.
However, customer experience is becoming less of a differentiator as organizations realize that good CX is table stakes. “With the...
Marketplaces have continued to grow in popularity over the last several years. Offering extreme convenience and countless shopping experiences for consumers, there’s no indication that their popularity will wane. In fact, Statista Digital Market Outlook forecasts that by 2025, online shopping revenue in the U.S. will...
Data is a tech problem, and you have tech guys who handle that, right? Wrong. Data isn’t just a technical problem. It’s primarily a business problem. Which requires a business focus. For you as a CIO it represents an opportunity to make a real...
The human arsenal might be expansive beyond all limits, but it still doesn’t have anything more valuable than that tendency of ours to grow on a consistent basis. This tendency, in particular, has already allowed us to hit upon some huge milestones, with technology...
The human arsenal is surely expansive beyond all known limits, but it still doesn’t have anything more valuable than that tendency of ours to grow on a consistent basis. This tendency to improve under all possible circumstances has already fetched us some huge milestones,...
