Jobber, the leading provider of home service software, has officially announced the general availability of Receptionist, which happens to be an AI-powered virtual assistant.
According to certain reports, the stated assistant arrives on the scene bearing an ability to help in-demand and on-the-go service entertain every single customer interaction without fail. More on the same would reveal how receptionist makes it possible for small businesses to dispatch timely, as well as a professional brand of support via call or text.
To understand the significance of such a development, we must take into account how more than 96% of home service consumers claim response time plays a big role in their purchasing decisions.
Against that, Receptionist brings forth a mechanism which has already handled more than 200,000 conversations on behalf of participating businesses.
“Receptionist is not just another software feature,” said Sam Pillar, CEO and co-founder of Jobber. “It’s a dependable team member that elevates responsiveness, protects revenue, and creates a modern, always-on customer experience. For homeowners, that means quicker answers and easier scheduling. For service pros, it means more leads captured, more jobs booked, and more time for what really matters.”
Talk about the whole value proposition on a slightly deeper level, we begin from the promise of flexible availability. This translates to how you can seamlessly customize your call forwarding to only have Receptionist answer during certain hours, or after a certain number of rings. Not just that, you can also switch the assistant on and off on your discretion.
Almost like an extension of it, you can also tailor the experience with personalized greetings, business-specific details, and preferences for how inquiries are handled.
Next up, we must dig into how the technology in question is actually ready to work from the get-go. We get to say so because of its ability to leverage a business’s existing Jobber settings and request forms, thus mandating no complex setup.
Another detail worth a mention relates to the prospect of conversational logging, which allows for users to access transcripts, summaries, and recordings of all customer interactions.
“I give Jobber’s Receptionist a 5-star rating because it exceeded my expectations,” said David Hernandez, owner of 3rd Degree Celsius LLC based in Corpus Christi, Texas. “The automation is seamless, it books and schedules like a pro, and it captures every detail with total accuracy. It’s responsive, professional, and always on, so I never miss a call or a client. Highly recommend!”
Hold on, we still have a couple of bits left to unpack, considering we haven’t yet touched upon the feature of real-time conversation monitoring, as CRM professionals can essentially watch text conversations in real time and take over anytime.
Rounding up highlights would be the potential for call escalation. Hence, assuming a caller mentions one of the business’s chosen keywords, Receptionist can instantly transfer the call directly to them or alert them by text message.
Founded in 2011, Jobber’s rise up the ranks stems from aiding the day-to-day operations of small businesses. The company’s excellence in what it does can also be understood once you consider it is trusted by more than 300,000 home service professionals to serve over 27 million properties in well over 60 countries.
“With Jobber AI, we’re evolving from being our customers’ most trusted software to becoming their most trusted employee,” said Forrest Zeisler, CTO and co-founder of Jobber. “Whether it’s answering calls, improving lead generation, managing cash flow, or suggesting ways to reduce late payments, Jobber AI is quietly working behind the scenes to make businesses run more efficiently. Our vision is to build an AI teammate with 24/7 availability, expert-level knowledge, and the ability to execute tasks with the same confidence and care as a trusted member of your team.”