Salesforce, the #1 AI CRM, has officially announced the launch of AgentExchange, which happens to be a trusted marketplace and community for Agentforce baked right into Salesforce.
According to certain reports, the stated new marketplace arrives bearing the means to open up new opportunities for partners, developers, and Agentblazers for participating in the rapidly expanding $6 trillion digital labor market.
More on that would reveal how AgentExchange launches with more than 200 initial partners and hundreds of ready-made actions, topics, and templates that have secured the seal of approval from the most rigorous security and customer reviews. Now, when used in conjunction, these solutions will make it possible for organizations to quickly create and deploy AI agents to improve productivity, efficiency, and innovation in any profession or industry.
“AgentExchange unlocks new technology and markets for Docusign, expanding our reach and impact. We’ve worked closely with Salesforce to develop agent actions to seamlessly integrate them into our customers’ workflows. Our sales and service customers will now be able to leverage Agentforce and Docusign to automate common agreement-related tasks without the complexity of developing their own proprietary agentic technology,” said Larry Jin, VP Product Management, Docusign.
Talk about the whole value proposition on a slightly deeper level, the marketplace will launch with the knowhow to offer new partner-built components. As a result, partners and Agentblazers can now offer four types of agentic components.
These agentic components include action, where you can expand the jobs agents, built with Agentforce. This you should be able to do by adding new integrations, ranging from Apex, flows, APIs, and prompts.
The next action here relates to prompt templates. Here, you could use pre-written, reusable prompts that ensure consistent interactions and help agents gather information, assist users, and achieve specific goals.
The lineup of partners can also offers topics as a component, meaning they will have the option to group actions and instructions around a single task or job, helping agents focus and refine agent behavior. Such a setup, like you can guess, treads up some distance to let agents deliver consistent results and stay within the established guardrails.
Joining that would be the collection of agent templates. One can combine multiple topics and use the powerful actions with metadata and global instructions that span across topics.
Anyway, apart from the given components, the new AgentExchange also allows you to easily discover, try, and buy AI solutions. You see, the platform effectively simplifies the process of finding and deploying the right trusted AI solutions.
The idea behind that is to empower customers to explore AgentExchange solutions directly on the marketplace or within Salesforce’s Agent Builder tool, all for the purpose of identifying the right solutions in respect to their use case, product, or industry.
Furthermore, customers can come expecting to use both standard and slack options. Partners and Agentblazers can now offer out-of-the-box Agentforce actions, including Slack, and they can do so in packaged Agentforce topics and templates on the AgentExchange.
These actions, on their part, will aid the case of partner-delivered agents with built-in CRM and Slack capabilities, such as creating a case, canceling an order, updating a Slack canvas, searching Slack, or sending direct messages.
Another detail worth a mention is rooted in the available access of trusted, industry-specific agent solutions. We get to say so because AgentExchange connects businesses with Salesforce partners who have deep expertise in specific industries
This paves the way for businesses to implement pre-built, customizable solutions that address unique challenges, thus accelerating AI adoption and maximizing its impact.
You can also collaborate and innovate with Agentblazers. AgentExchange creates, in simple terms, a collaborative ecosystem where businesses, partners, and individual Agentblazers can connect, share best practices, and innovate together to encourage greater adoption of agentic AI.
“When we launched AppExchange in 2005, it helped our customers get even more value from our platform with prebuilt apps, workflows, and integrations. It also gave our partners an opportunity to participate in the emerging cloud economy and build thriving businesses,” said Brian Landsman, EVP & GM, Global Business Development & Partnerships, Salesforce. “With AgentExchange, we’re doing much the same.”